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Darkmoon's avatar
Darkmoon
On our wavelength
5 months ago
Solved

Is it possible to move plans to Broadband only?

I'd like to change plains to just a Broadband only package.  Currently I have TV/Phone/Broadband, but looking at plans offered to me online there is not that option.

So do I just leave VM and go with someone else?

  • Darkmoon's avatar
    Darkmoon
    2 months ago

    I have managed today to live chat to Esmeralda from retentions.  I managed to get a package for a fairly good deal.  seems some of the support staff and just not bothered whether people leave or not or they just dont give a dam.  Todays chat was completely different.

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 months ago

    Hi Darkmoon 

    You would need to dial 150 (free call from your VM landline) and speak to option 4 retentions (thinking of leaving us) so they can cancel the landline and TV services from your account. If you are still in a minimum term contract then there may be some early terminations fees applicable for cancelling those services.

    VM do offer higher discounts if you take more services and it's often cheaper to take a combined broadband and phoneline service than just broadband on it's own.  You don't need to keep the phoneline connected, although it does come in handy for free calls to VM if you need to contact them.

    • Darkmoon's avatar
      Darkmoon
      On our wavelength
      5 months ago

      Thanks for the info, but I just dont need anything except Broadband.  I'll give them a call tomorrow.

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        4 months ago

        Hi Darkmoon 👋.

        Thanks for reaching out to us and welcome to the Community Forums. Apologies in the delay in responding, can we ask since your post have you been able to get your issue resolved? Should you need assistance, please reach out to us via our other contact channels due to the Forums being closed over the Christmas period. 

        Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
        WhatsApp: +44 7803 089 684
        Facebook: https://www.facebook.com/virginmedia
        X (fka Twitter): https://twitter.com/virginmedia
         
        Many thanks.