Forum Discussion

Wilkesy's avatar
Wilkesy
Joining in
27 days ago

Iphone/latop connect to Virgin Booster fine but when connected to Hub theres no interest connect?

Hi a bit of strange one this, so when resetting the Hub after 60 seconds the internet/wifi works fine with my laptop and Iphone but then it randomly stops working so when connected to the router it says no internet but connected to the hub. Yet when I connect to the extension the virgin booster the internet is completely fine. Whats going on? could this be a problem with the hub? strange how its fine with the booster but no directly with the hub wifi even though its the same internet...

  • so I have changed the names of 2.4ghz and 5 ghz and it seems fine, but would this be an issue? its been fine up until now

    • jbrennand's avatar
      jbrennand
      Very Insightful Person

      Splitting the 2 bands usually helps - as does turning the Smart Wifi off.

      Here are a few issues and fixes that have been reported on here recently.  Go through them and see if any apply.

      ________________

      The setting that is critical on the Hub 3 is to have Wi-Fi Security set to WPA2-PSK
      this will ensure a fuss free connection with Apple kit.
      ———————————————-

      After a MacOS/iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7. In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/‘ is set to off - also that Configure DNS and Configure IP are set to automatic

      https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-5-macOS-Monterey/td-p/4885920

      ===========
      Check this...  no connectivity on Apple kit may be a MAC filtering issue for Apple devices - see if this has the solution for you….

      https://community.virginmedia.com/t5/Networking-and-WiFi/Intermittent-iPhone-Apple-MacBook-amp-HP-Printer-connections-to/td-p/5321030
      ___________________________

      Also, are you running a VPN - if so turn it off and see if that helps - also disable “Private Relay” if thats switched on in your iCloud settings on the phone/mac.

  • Client62's avatar
    Client62
    Alessandro Volta

    If the Virgin Booster is a Power Line adaptor and not a VM Pod,
    try disabling Smart Wi-Fi in the VM Hub 3 menu for better Wi-Fi compatibility.

    Note the VM Connect app constantly attempts to re-enable Smart Wi-Fi as this is needed for VM Pods,
    so be sure to uninstall the Connect app from ALL devices in your home.