IP Address issues?
I dont have a VPN, but my locations has changed from Stockton UK, to Stockton US…. Anyone have any idea how this can be fixed
Forum Discussion
18 Replies
What is being reported as the ISP ?
https://whatismyipaddress.com/Ref my own post <here> I'm based in Teesside however whatismyipaddress is showing me as being located in Basingstoke. I can usually request that site to update the location with the correct details however that's possible at present.
If I check my IP address using https://www.whatismyip.com/ it shows I am located near the Riverside Stadium (MFC's football ground) so it's only a couple of miles out, and that would be correct as the IP location isn't expected to be exact.
The incorrect location isn't affecting me accessing any sites or apps.
- Robert_P
Forum Team
Hello Paper_Gangsta17
Thanks for posting in regards to the IP address and location issues, we understand the confusion and appreciate you raising this with us via the forums. Welcome to the community.
It's been a few days since your post and the advice offered by newapollo, were you able to follow that and get the location issue updated back to Stockton UK?
No there is nothing that can be done at the users end. The latest batch of IPs for our area have been designated as Stockton, USA instead of Stockton, UK. Please raise this issue with VM technical team this is not a community support issue nobody here can fix this.
You’re right, this is an IP geolocation issue that only VM’s technical team can resolve. Please escalate it directly to them, as it can’t be fixed from the community side.
Hi, I’m from Stockton on Tees too and I’m having the same issue, missing content on my Disney+ because of it, I’ve seen others from the same area with the same issue
It seems to be a regional issue in Stockton-on-Tees affecting Disney+ content. Best option is to report it directly to Disney+ support so they can investigate and fix it for your area.
I'd stay as Stockton US if I were you, much nicer place and weather 😀
Hi, sorry you're having problems with your IP address incorrectly showing the wrong location. Please see this thread where we're actively looking into this and PM us with your account details and a traceroute to the site you're trying to access e.g. Netflix, Disney, etc. Thanks
Has anyone found a fix to this yet? I’ve tried to reset the router by putting a pin in the hole, still no fix.
Spoke to customer service and they said they will need to send a replacement router??? Surely they won’t need to do that to fix an IP issue
That happens when your ISP assigns an IP registered in a different region. You can try restarting your router, checking your ISP’s IP info, or contacting them to refresh your IP. It’s not a VPN issue, just how IP geolocation works.
This is a fault in the Netflix and other streamers IP to Location service.
https://www.whatismyip.com/ like most lookups shows the correct location.
But Netflix service http://www.fast.com then click on "Show more info"
exposes the location fault for those affected.So, what’s the fix?
- Sabrina_B
Hi AbrarAyub00 👋.
Thanks for reaching out to us, sorry to hear of the issues you are facing with the geolocation of your service, this is something that we are aware of in your area and working on repairing this with our Networks team.
Sabrina
Hi all, the issues seems to have been fixed, Back to Stockton UK
