Forum Discussion

SkyShum's avatar
SkyShum
Joining in
4 days ago

Internet (wired and wireless) keeps cutting out even after 2 engineer visits

Hi virgin,

Our internet keeps cutting out at random times during the day we've had an engineer check the cabinets, replace the coax cable, replace the hub but it all keeps dropping out.

 

I am unsure what to do anymore as these drop outs are getting ridiculous 

Broadband
Connection
Hub 5
Hub5
Internet
router
WIFI

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    21 hours ago

    Hi SkyShum,

    Thanks for your post and welcome to our community.

    I'm sorry to hear about the issues you're having with the service.

    Please disconnect any Ethernet cables from the Hub and then reboot the Hub.

    If the issue remains, you'll need an engineer visit to check the Hub levels.

    Do you have a engineer visit booked currently?

    Please pop back to us when you can.