Forum Discussion

tonytheblue's avatar
tonytheblue
On our wavelength
7 months ago

Internet speed slows down

Hi all, I'm having problems with my internet speed, I'm on M500 but each day the speed drops to about 5 and I have to reboot the super hub 4. This sorts the problem, but anybody know why or how to f...
Sephiroth's avatar
Sephiroth
Alessandro Volta
6 months ago

@tonytheblue

I urge you to ensure that the technician sees your stats and in particular the DOCSIS 3.1 downstream.  The technician has the portable measurement tool necessary to confirm all this and the noise associated with the poor power levels.

What we haven't heard from you is whether or not you have checked that your coax cables are tightly screwed in.  This check is very strong advice.

Please let us know.

tonytheblue's avatar
tonytheblue
On our wavelength
6 months ago

Just an update, tech visited Friday and after having a look at the setup and the cabinet has arranged for re-wire on Wednesday.

He said the same about the docsis 3.1 levels being wrong.

Thanks

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    6 months ago

    Thank you for updating us tonytheblue please do let us know how things are looking after the work on Wednesday? 

    Thanks again