Internet keeps going off
Hi there , I’m hoping someone can offer some advice ,I’ve been having problems on and off for a while and it’s now getting very testing , I have a hub3 and for no reason at all the internet just goes off and I have to do a hard rest with the pin hole for 30 secs , it’s happen twice today so far, I have rung up virgin about this problem and the last time I spoke to someone was 18th March 24 ,which I’m told they will monitor my , apparently the reason why this keeps happening is because around my area there are new peoples that have connecting to virgin(internet) and it’s causing network issues but I was assured that it would be sorted out , but it hasn’t … has anyone heard of this as it’s getting very frustrating, it’s not my fault that virgin are getting more peoples that are getting there internet so why should my internet be effected .. be so appreciated for any help that can be given, thank u 🙂