Forum Discussion

nukec's avatar
nukec
Tuning in
3 months ago

Internet is down for 1 day, red light on hub 3.0

I’ve never experienced something like this I my life. This company has the worst support line in history. My internet is down for more than 24 hours I had to call to office to say I just can’t do any...
Matthew_ML's avatar
Matthew_ML
Forum Team
3 months ago

Hi nukec, thank you for reaching out and a warm welcome to the community I am so sorry to hear you are having a red light issue.

I am going to send you a DM but please do try these steps in the meanwhile;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

  • nukec's avatar
    nukec
    Tuning in
    3 months ago

    can you stop copy pasting like a robot, i've obviously did this multiple times, because your infinite loop to the same articles no matter what operation you execute always lead to same thing

    • Beth_G's avatar
      Beth_G
      Forum Team
      2 months ago

      Hi nukec 

      Thanks for getting back to Matthew with your details via PM.

      I've gone ahead and booked in an engineer appointment for you.

      There’ll be no charge for this visit unless:

      • *The technician finds that the issue isn’t due to our network or equipment, for example if it relates to equipment or other systems not provided by us, or it’s been damaged.
      • *You miss the appointment for any reason, or someone over 18 isn’t in at the time of the appointment.

      Otherwise, the appointment would be free of charge.

      The technician will confirm if a charge is applicable and a £25 Appointment Charge or a £25 Missed Appointment Charge may be applied to your account.

      If you need to change or cancel your appointment you can reply to the SMS you’ll receive, or you can manage this through the My Virgin Media App up to 4pm the day before the appointment.
      Let us know how the visit goes and if you need anything else.