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RMW's avatar
RMW
Joining in
1 day ago

Internet dropouts following digital phone install

I had my home phone switchover four days ago at 2pm (bear with me) and each day at that time the broadband gos down and reboots about 5-10mins later. It’s as though it’s installing the digital phone every day at the same time. I called the customer help line who simply told me to disconnect the line, reboot and start again. When I called on the digital line they could not hear me so used my EE mobile. Anyone else had strange experience re digital switch? 

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3 Replies

  • RMW's avatar
    RMW
    Joining in
    1 day ago

    Excellent thanks, I will request as suggested. 

    • George_w's avatar
      George_w
      On our wavelength
      14 hours ago

      Hi, just wondering if you had any success with this?

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    1 day ago

    What has almost certainly happened is that the digital voice (VoIP) provisioning has failed and the system is attempting an automated scheduled reprovisioning at the same time every day. No amount of rebooting will help. Call VM again and request a manual voice reprovisioning.