Forum Discussion

Nix1111's avatar
Nix1111
Joining in
10 months ago

Internet down but hub is giving mixed signals

My internet has been down for about an hour. It was working fine, then went off all of a sudden.

The arrows on my hub keep flashing green then red.

When I looked online to see what the green arrows meant it says that it's a fault with connectivity on my end (even though signal went down suddenly and I was nowhere near the hub when it happened)

But then says that flashing red arrows means that there's a fault on VMs end, yet when I looked on the website it says there's no work being done or any faults logged in my area and the problem is my cables aren't connected properly?

I work from home and can't afford to not know when my internet connection is going to come back. 

4 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 months ago

    Hi Nix1111 

    Apart from using the online /check-services/ function,  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    • Nix1111's avatar
      Nix1111
      Joining in
      10 months ago

      Thank you. I have called that number and it also says that there is no faults or maintenence being done in my area. 

      I just would like to know why my hub is telling me 2 contradictory things?? 

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        10 months ago

        Hey Nix1111, thank you for reaching out and I am so sorry to hear you are having some connection issues.

        I've taken a look at our side and I can see everything is working as it should be?

        How has the connection been over the weekend?

  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    The green arrows on a Hub 3 would mean our connection to the VM Network has been lost.

    A network outage can take time to be logged by the service checkers - do use both the link and the phone number.

    Ask the folks next door if their VM service has dropped out too.