Hinton routers suggest a Business connection.  This forum is for residential connections. 

I am not aware of forums for VMB customers. 

But the way the Hitron and VM Hubs work are very similar and sometimes the trouble with a connection can be seen in the Upstream and Downstream connection details.   Share those if you like.

Thanks!

Downstream Power & SNR look ok.

Upstream Power Levels of 35 to 49 dBmV are preferred, getting into the 50s is on the high end, this is the measure of how strongly the Hitron is transmitting  to the street cabinet.

If similar to a residential Hub, the DS looks within spec, but the US power is high. 

Setup a BQM to monitor the incoming circuit - http://www.thinkbroadband.com/ping

I believe the weird date on row 5 of 1970 is when we last reset the router.

Yes, that's a standard reference UNIX epoch time stamp for measuring uptime.

The other point, is this only Wifi or does it affect cabled connections? 

Finally, don't forget Business connections have an SLA for service, so you could escalate that way?

Thanks a lot, will take a look at the BQM.  We only use wifi with this router outside of a smart TV, the APs and smart thermostat all of which have never gone offline but we are unlikely to see if there are connection drops. 

I think from memory the SLA is 48hrs but ideally would like to isolate the issue to the router/cabinet or the access points before getting virgin involved as have to ensure we are home etc for a visit