Forum Discussion

tote95's avatar
tote95
Tuning in
4 days ago

Internet connection is really bad. I can rarely stay on a teams meeting without it glitching or dropping

I have a pod in the room next to my study because the WiFi signal couldn’t reach the other side of the flat. Up until a month ago the internet was fine but as of lately I am unable to do my work properly. Websites load very slowly. When I’m on a teams call with at least one or more than one person having their camera on the call is lagging/glitching/dropping. Even when in screen sharing it lags. Colleagues have started raising complaints about my internet situation and my manager already asked me if I can change providers. I did a samknows speed test during one of these glitches and I got 0.62 mbps download speed. Even if I’m in the room with the pod sometimes the videos do not load and have to use data instead. The condition of the pod on the VM Connect is always Fair or bad but it never improves to good. 

6 Replies

  • tote95's avatar
    tote95
    Tuning in
    4 days ago

    I’m not sure how I can do that when the internet drops and it becomes unusable. Only today I was in three meetings. All of them lagged and eventually I got dropped out of the meeting due to connection issues. I tried to go on the rapid test website while that was happening and it couldn’t load the page and eventually timing out. 

     

  • Client62's avatar
    Client62
    Alessandro Volta
    4 days ago

    Your carp {ang} Wi-Fi is the problem.

    MS Teams is quite the most complained about conference call system by light-year.
    If you do not have a perfect Wi-Fi connection MS Teams is a nightmare.

    Save yourself continued grief and get a network cable and if needed buy a USB 3 to Gigabit Ethernet adaptor ( they are not expensive ) and plug in directly to a network socket of the VM Hub.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    3 days ago

    For reliability and speed the pods should be connected by Ethernet cable to the hub. Wired backhaul trumps wireless every time.

  • tote95's avatar
    tote95
    Tuning in
    3 days ago

    It is impossible to connect the pod with an erthnet cable to the router. They are on the opposite sides of the flat. This will be a very long cable and there are also doors I have to bypass. I can’t drill the walls either. So is the only solution to accept the situation as is? 

  • Client62's avatar
    Client62
    Alessandro Volta
    3 days ago

    Unless this flat is vast, I suspect the VM Pod is badly placed where the Hub's Wi-Fi signal is already poor and it is making the situation worse, possibly considerably worse.  

    VM Pods are just Wi-Fi repeaters ( they are not boosters ) they must be located in a position with a good Wi-Fi signal from the VM Hub.   The VM Pods may improve range, but it comes at a high price of at least a 50% loss in speed, much higher latency and lots more jitter ... all things that MS Teams is quite useless at coping with.

    Try your office laptop direct connected to the VM Hub with a network cable,
    the Teams issues may just go away when you get rid of the multi hop Wi-Fi.

    The two reasons why we have network cables with USB 3 to Gigabit adaptors are for use of a high-res network scanner and for the dreaded MS Teams calls.