Internet Connection drops out every day
Hello there, I am most frustrated whenever i try and contact Virgin Support over the phone, and feel like ending my subscription, so here as a last resort. We have the most current 1GB package with ...
Forum Discussion
Hi Daniel
Thank you for your message - but we continue to have daily outages, from a couple of minutes to over half an hour.
It is truly so frustrating
Other people in our neighbourhood have also had issues I believe
You didnt answer the earlier question that was implied in Daniel's reply... which is ...
Are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on a computer/laptop and see if it drops at the same time - this is to help diagnose whether it is just a wifi issue or it could be network connection/Hub related? VM say they can see no issues - so it may be a wifi only issue.
Hi John
The Wifi network stays connected - but "No Internet Network Available" comes up, and virgin TV box will not connect to any Streaming services
Thanks
pauleyf1 wrote:Hi John
The Wifi network stays connected....
Thanks
But... your wifi devices are dropping off the VM network !
So which VM TV box is it? Old Tivo? V6? 360? Steam?
How is it connected to your Hub - over wifi or directly on an ethernet cable ?
All the clues in the posts are saying to me... that it looks like its just a wifi issue 😎
If it is you should get the VM pods (free to you) and see if that sorts it all out.
See the post from “newapollo” in this thread for a guide to scanning and ordering Pods…
Hello again
I suspect we still have the V6 hub although we are on the Ultimate Bundle and Maximum package with 2 additional remote boxes - maybe they need to upgrade our TV Box?