Forum Discussion

gcc1963's avatar
gcc1963
Joining in
2 years ago

Internet access denied on website

When connected to my broadband at home I get ‘access denied’ or ‘oops something went wrong’ when I try to connect to ‘very’ website and ‘go outdoors’ website (both uk based shops) if I switch off wi-if and use my mobile data it connects with no problem. This occurs on iPhone, iPad and Chromebook. Any suggestions to rectify this. I’ve spoken to Virgin and got nowhere!

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Have you turned off Websafe on your account?

    Try manually setting your devices DNS servers to Googles  i.e. 8.8.8.8  and  8.8.4.4

     

    • Carley_S's avatar
      Carley_S
      Forum Team

      Hi gcc1963 

      Welcome to the community forums  

      Sorry to hear that you're having issues accessing these websites. 
       

      Has the support Adduxi has kindly offered been able to resolve this for you? 

       

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

       

    • gcc1963's avatar
      gcc1963
      Joining in

      Hi, thanks for the advice but I’ve already checked and made sure the website setting is off and it appears to be intermittent so not sure what the issue is.

      • Gareth_L's avatar
        Gareth_L
        Forum Team

        Hello gcc1963.

        This is a very strange one to be honest with it being intermittent.

        Would you be able to post the full address of the sites you are having the issue with please.

        Gareth_L

  • Client62's avatar
    Client62
    Alessandro Volta

    Both links work for me using a VM Hub 3 in Router mode,  Child Safe is OFF, Virus Safe is ON.

    Make 100% sure all forms of VPN including Apple Relay are fully disabled.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    It's possible these sites are using a broadband provider that dislikes your IP address. Can you temporarily change your IP by setting your Hub to modem mode?