Forum Discussion

Paulpal67's avatar
Paulpal67
Superfast
6 months ago

Internet - Hub 5 dropping

I have a hub 5 and since this morning, internet has been dropping out saying, connected without internet. Rebooted hub and was fine for about 5min and did the same. My phone is a Samsung A35. All other devices are fine, ring camera and hive heating all connected.

 

 

[MOD EDIT: Subject title changed for clarity]

  • Client62's avatar
    Client62
    Alessandro Volta

    So your A35 has an issue, why not restart that is it is the only device that is not functioning normally.

    • Paulpal67's avatar
      Paulpal67
      Superfast

      Should have added my partners Samsung A52 is doing the same. 

      • Alex_RM's avatar
        Alex_RM
        Forum Team

        Hi Paulpal67,

        Thanks for posting, have you been able to reboot the devices that have the issue as Client62 has suggested?

        We can see from our side, it's been some time since the hub was rebooted if you can please do that also. Everything else looks to be within the specification we would expect.

        Alex_Rm