Forum Discussion

swirve's avatar
swirve
On our wavelength
1 month ago

Intermittent issues for 2 days

Hi,

As no engineers available for several days thought I'd post this here in case anyone knows why getting such bad / intermittent service. The service has been worse since locked into an extension (probably a mistake) and also moved to HUB 5

Cable Modem Status
ItemStatusType
Cable Modem StatusOnlineDOCSIS 3.0
Primary downstream channelLockedSC-QAM
Channel OverviewDownstreamUpstream
DOCSIS 3.0 channels315
DOCSIS 3.1 channels11


TimePriorityDescription
15-12-2025 12:33:49noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:33:15errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:31:56warningMDD message timeout;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:29:39noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:49noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:45noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:44noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:40noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:39noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:35noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:34noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:30noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:29noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:25noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:25:37noticeGUI Login Status - Login Success from LAN interface
15-12-2025 12:23:48noticeGUI Login Status - Login Fail from LAN interface
15-12-2025 12:23:18criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:21:31warningMDD message timeout;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:19:12criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:15:10criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:56noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:49noticeREGISTRATION COMPLETE - Waiting for Operational status
15-12-2025 12:14:43criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:37noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:35warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:32criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:28noticeHonoring MDD; IP provisioning mode = IPv4
15-12-2025 12:14:23criticalCable Modem Reboot because of - HW or Power-On Reset
15-12-2025 12:14:23criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 09:34:57criticalNo Ranging Response received - T3 time-out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 09:34:51criticalCable Modem Reboot because of - HW or Power-On Reset
15-12-2025 09:34:51criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
14-12-2025 09:02:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
14-12-2025 09:01:03criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;

5 Replies

  • swirve's avatar
    swirve
    On our wavelength
    1 month ago
    TimePriorityDescription
    16-12-2025 11:54:26warningMDD message timeout;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:54:22criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:53:30warningMDD message timeout;CM-MAC[REMOVED]
    16-12-2025 11:53:26noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:53:22warningMDD message timeout;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:52:58criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:52:35warningMDD message timeout;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:52:24criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:52:19warningMDD message timeout;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:52:13criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:50:00warningMDD message timeout;CM-MAC=[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:49:58criticalNo Ranging Response received - T3 time-out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:49:56criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:49:05warningMDD message timeout;CM-MAC[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:48:46criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:48:31warningMDD message timeout;CM-MAC[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:48:13criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:48:02criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:45:45warningMDD message timeout;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:45:40criticalNo Ranging Response received - T3 time-out;CM-MAC[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:45:39criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC[REMOVED]-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:45:35noticeUS profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:45:17noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:45:17warningMDD message timeout;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:44:59noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:43:12warningMDD message timeout;CM-MAC=[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:43:03criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:42:45warningMDD message timeout;CM-MAC[REMOVED]CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:42:29noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:42:24criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:42:19criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    16-12-2025 11:38:19warningMDD message timeout;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.1;
    15-12-2025 12:25:37noticeGUI Login Status - Login Success from LAN interface
    15-12-2025 12:23:48noticeGUI Login Status - Login Fail from LAN interface
    • Tudor's avatar
      Tudor
      Very Insightful Person
      1 month ago

      Please post full stats, the log alone means nothing and most of those entries are irrelevant.

      • swirve's avatar
        swirve
        On our wavelength
        1 month ago

        Sadly the engineer came, they couldn't fix the Signal Noise issue below 34... got to wait over a month now for the next engineer... so full stats won't make a difference now as they accepted their is an issue, but I just have to deal with it until an engineer is available next year... great for those who WFH.

  • swirve's avatar
    swirve
    On our wavelength
    1 month ago
    ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
    04960000045.35120QAM 647
    143100000455120QAM 648
    23660000044.85120QAM 649
    33010000044.35120QAM 6410
    423600000445120QAM 6411

    Downstream

    ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
    14740000009.335QAM 25636
    21460000008.80QAM 2562
    31700000008.527QAM 2565
    42180000009.529QAM 25611
    52260000009.829QAM 25612
    62340000009.829QAM 25613
    724200000010.430QAM 25614
    82500000009.930QAM 25615
    925800000010.331QAM 25616
    102660000009.931QAM 25617
    112740000009.731QAM 25618
    122820000009.632QAM 25619
    1329000000010.232QAM 25620
    142980000009.232QAM 25621
    153060000009.932QAM 25622
    163140000008.632QAM 25623
    173220000008.933QAM 25624
    183300000008.832QAM 25625
    193940000008.831QAM 25626
    204020000008.132QAM 25627
    214100000009.532QAM 25628
    224180000008.233QAM 25629
    234260000009.433QAM 25630
    244340000008.133QAM 25631
    254420000008.734QAM 25632
    264500000008.934QAM 25633
    274580000009.134QAM 25634
    284660000009.135QAM 25635
    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      29 days ago

      Hi swirve👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your service. Can we ask since your post have you been able to get this resolved or are you in need of further assistance?

      Please let us know.