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swirve's avatar
swirve
On our wavelength
5 hours ago

Intermittent issues for 2 days

Hi,

As no engineers available for several days thought I'd post this here in case anyone knows why getting such bad / intermittent service. The service has been worse since locked into an extension (probably a mistake) and also moved to HUB 5

Cable Modem Status
ItemStatusType
Cable Modem StatusOnlineDOCSIS 3.0
Primary downstream channelLockedSC-QAM
Channel OverviewDownstreamUpstream
DOCSIS 3.0 channels315
DOCSIS 3.1 channels11


TimePriorityDescription
15-12-2025 12:33:49noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:33:15errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:31:56warningMDD message timeout;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:29:39noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:49noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:45noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:44noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:40noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:39noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:35noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:34noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:30noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:29noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:26:25noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:25:37noticeGUI Login Status - Login Success from LAN interface
15-12-2025 12:23:48noticeGUI Login Status - Login Fail from LAN interface
15-12-2025 12:23:18criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:21:31warningMDD message timeout;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:19:12criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:15:10criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:56noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:49noticeREGISTRATION COMPLETE - Waiting for Operational status
15-12-2025 12:14:43criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:37noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:35warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:32criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 12:14:28noticeHonoring MDD; IP provisioning mode = IPv4
15-12-2025 12:14:23criticalCable Modem Reboot because of - HW or Power-On Reset
15-12-2025 12:14:23criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 09:34:57criticalNo Ranging Response received - T3 time-out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
15-12-2025 09:34:51criticalCable Modem Reboot because of - HW or Power-On Reset
15-12-2025 09:34:51criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
14-12-2025 09:02:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
14-12-2025 09:01:03criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:9a:8f:3c:85:20;CMTS-MAC=00:01:5c:6d:82:5e;CM-QOS=1.1;CM-VER=3.1;
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