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Adotparker's avatar
Adotparker
Joining in
2 years ago

Intermittent internet outage

Repetitive Internet outage. NG15 6SX. Hucknall, Nottingham.

Services are claimed to be ok, using the online service checker. - yet numerous people in the local area, are having outages, over the last 48 hours.

 

Can't get any further information from virgin on repairs. Being home workers, it's becoming increasingly inconvenient.

 

Is anyone able to update here? 

7 Replies

  • Hey Adotparker,

    Welcome to the community and thanks for taking the time to post here on the forums.
    I’m sorry to hear of the issues that you’re having with your internet connection at the moment. I have lookd into this and there is/was an SNR fault in your area, the latest estimated fix time has passed as of 12pm, are you still having the same issues right now?

    Kind Regards,

    Steven_L

    • Adotparker's avatar
      Adotparker
      Joining in

      Still experiencing slow speeds across the house. Intermittent connection losses. We're on the 350mb package and getting between 50 and 120mb. Our CCTV is offline due to weak network signal along with our doorbell. The hub speed test days 300MB+ but it's not out putting anything near that. Checked all connections and the hub is in the open. We also have 2 extender pods. A third pod has been dispatched but that won't increase the output at the hub.

      I fell like this is a virgin hardware issue our end.

      Regards 

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team

        Thanks for coming back to us Adotparker, I have looked further into this and cannot see any issues with your connection, the network in the local area or your equipment.

        How far away from the hub, are you when performing the tests, are you able to check via a wired connection to your hub?

        Kind Regards,

        Steven_L

  • Thanks Vikki,

    Appreciate the help here. I think the easy answer is to make do, until the contract ends and return to our previous supplier. A little more expensive, but was 100% reliable.

    Thanks all. 

    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team

      We'd be sad to see you go, Adotparker. We'd really like to help.

      We've had a look from this end and the outage appears to have cleared - we can see that your speeds and connection in general appear to be very stable now. How've things been for you today?

      If you are still experiencing issues, please let us know.