Intermittent Drops Before and After Receiving New Hub 3
Hey all,
Got a new hub as it was (seemingly) turning on and off -- got a refurb hub delivered (very quickly, which was impressive) and issue remains. Don't want to call an engineer out for an issue I can't replicate. Service status shows no issue in area. Wondering if I just got unlucky with a refurb hub or something else is afoot, many thanks.
The refurb Hub I received was not receiving power for the first 30 minutes - I assumed this was like a "first time boot" deal so not sure if relevant to this issue.
Downstream goodness:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 515000000 | -1 | 40 | 256 qam | 48 |
2 | 139000000 | -2.4 | 38 | 256 qam | 1 |
3 | 339000000 | -1.2 | 38 | 256 qam | 26 |
4 | 347000000 | -1.4 | 38 | 256 qam | 27 |
5 | 355000000 | -2.2 | 38 | 256 qam | 28 |
6 | 363000000 | -2.4 | 40 | 256 qam | 29 |
7 | 371000000 | -1.7 | 38 | 256 qam | 30 |
8 | 379000000 | -1.5 | 40 | 256 qam | 31 |
9 | 387000000 | -1.2 | 40 | 256 qam | 32 |
10 | 395000000 | -1 | 40 | 256 qam | 33 |
11 | 403000000 | -1.2 | 40 | 256 qam | 34 |
12 | 411000000 | -2.2 | 38 | 256 qam | 35 |
13 | 419000000 | -1.7 | 40 | 256 qam | 36 |
14 | 427000000 | -1.7 | 38 | 256 qam | 37 |
15 | 435000000 | -1.7 | 40 | 256 qam | 38 |
16 | 443000000 | -1.5 | 40 | 256 qam | 39 |
17 | 451000000 | -1 | 40 | 256 qam | 40 |
18 | 459000000 | -1.5 | 40 | 256 qam | 41 |
19 | 467000000 | -2.5 | 38 | 256 qam | 42 |
20 | 475000000 | -2.5 | 38 | 256 qam | 43 |
21 | 483000000 | -3.2 | 38 | 256 qam | 44 |
22 | 491000000 | -2.7 | 38 | 256 qam | 45 |
23 | 499000000 | -2.5 | 40 | 256 qam | 46 |
24 | 507000000 | -1.5 | 40 | 256 qam | 47 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 15 | 0 |
2 | Locked | 38.6 | 1338 | 17 |
3 | Locked | 38.9 | 14 | 0 |
4 | Locked | 38.9 | 35 | 0 |
5 | Locked | 38.9 | 11 | 0 |
6 | Locked | 40.3 | 17 | 0 |
7 | Locked | 38.9 | 28 | 0 |
8 | Locked | 40.3 | 44 | 0 |
9 | Locked | 40.3 | 37 | 0 |
10 | Locked | 40.3 | 19 | 0 |
11 | Locked | 40.9 | 42 | 0 |
12 | Locked | 38.9 | 75 | 0 |
13 | Locked | 40.3 | 69 | 0 |
14 | Locked | 38.9 | 48 | 0 |
15 | Locked | 40.3 | 39 | 0 |
16 | Locked | 40.3 | 35 | 0 |
17 | Locked | 40.3 | 31 | 0 |
18 | Locked | 40.3 | 28 | 0 |
19 | Locked | 38.9 | 15 | 0 |
20 | Locked | 38.9 | 11 | 0 |
21 | Locked | 38.9 | 8 | 0 |
22 | Locked | 38.6 | 11 | 0 |
23 | Locked | 40.9 | 7 | 0 |
24 | Locked | 40.3 | 8 | 0 |
Upstream:
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 43100109 | 57 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
Time Priority Description
13/04/2024 19:42:23 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:59:9 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:59:8 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:58:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:58:21 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:57:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:57:12 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:56:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:56:36 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:56:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:56:0 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:55:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:55:13 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:54:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:54:31 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:49:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 18:49:5 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 14:16:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 14:16:15 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/04/2024 14:15:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |