Intermittent Broadband
Hi,
Looking for help. Moved to a new house in Dec’22 and been having the same issue ever since. Problem seems to be very simple. Internet just drops. This can stay down for seconds or hours. All devices stay connected. Modem lights stay on. This affects all devices, wifi or wired. Everything just goes at the same time. After 10 months we finally managed to get an engineer to attend, he barely walked in and saw our old modem (which we were told was fine to take with us from the old address and wasn't even considered as the cause of the issue). He immediately replaced for a new modem and said we should have no issues going forward. Didn’t take long and we started noticing the same issue. Back to VM asking for help. Further 8 weeks of chasing, 2 engineer visits and we are still nowhere. Both visits ended up with the same ‘there appears to be network issue outside, someone will come out and fix this’. Waited every time for days for an update before chasing again just to be told ‘they are not aware of any issues’… and ‘someone will be in touch, good bye’.
It’s now Feb’24… and I feel like we are not being taken seriously and they make it so difficult to talk to someone! I asked to speak to manager or supervisor so many times and all I get is ‘yes, sure, someone will be in touch, good bye’.
How can I take this further? I find this unfair and ridiculous. It’s 13 months (and counting) with paid service that doesn’t work as advertised.
Thanks