Intermittent broadband
Hello - is there anybody out there who can advise me. I am typing on a phone. I have been with Virgin for around 2 years. I am in CB3 Cambridge. Have a Hub 3 router, which was not great, so, around a year ago, following advice on this very forum, I purchased a TP Link Deco AC 1300 Mesh, with 3 nodes. I turned the router into a modem, fitted the Deco, with excellent results, speed up, dead spots no more - until yesterday. Now I have a very slow, intermittent broadband. I have been through the online help, rebooted and reset with has not made any difference. Whilst going through the process, a message flashed up that Virgin were aware of an intermittent issue. The message has now disappeared. I called the help desk today. All they could tell me was that there are no reported issues, and that, as far as they were concerned, there are no problems with them. When pressed the (nice) young lady stated that as I was using third party equipment (Deco) Virgin would not engage with unless I disconnect the Deco, and turn the Hub 3 back into a router. I just know that this will not make any difference, however, can anyone give me a steer. Many, many thanks. Clive