Forum Discussion

speedygon999999's avatar
speedygon999999
Joining in
3 days ago

Intermittent broadband, latency issues, packet loss

Hello. I have been with virgin broadband for about 8 months now and I have had nothing but an intermittent service. It is beyond frustrating as I have sky stream and suffer from streaming issues all the time. I have set up a broadband quality monitor since June and it clearly shows high latency issues and dropped packets all the time. I have had visits from two engineers that have changed the cables inside my property and outside but the problem persists. i have no idea what to do now and I am desperate for help.

This BQM is a typical example of what I have faced daily since joining Virgin Media.

dropped
intermittent
latency
loss
loss packets
packet
packet loss

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    19 minutes ago

    Please post the power levels and network log from your Hub for comment and for the records.

  • Michael_M's avatar
    Michael_M
    Icon for Forum Team rankForum Team
    51 minutes ago

    Hello speedygon999999,

    We are sorry to hear of the continued issues you are facing. Thank you for providing a screenshot of the core issue, this will help us further investigate the matter. In order for us to understand the situation further, we will need to look into your account and see the engineers notes on the visits and do other tests. We will send you a private message shortly as we will need to pass security with you.