Intermittent Broadband Freeze and Drop Out Issues
Further to earlier posts Virgin Enginners visited this am and discovered splitter in roof for second TV box removed some years ago. They removed the spltter and power levels are much improved as following Hub stats Will only know if this resolves issues after use.
Cable Modem StatusItem Status Comments
| Acquired Downstream Channel (Hz) | 162750000 | Locked |
| Ranged Upstream Channel (Hz) | 49600000 | Locked |
| Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
| 1 | 162750000 | 1.2 | 40 | 256 qam | 4 |
| 2 | 154750000 | 1.2 | 38 | 256 qam | 3 |
| 3 | 170750000 | 1.2 | 38 | 256 qam | 5 |
| 4 | 178750000 | 0.7 | 40 | 256 qam | 6 |
| 5 | 186750000 | 0.2 | 38 | 256 qam | 7 |
| 6 | 194750000 | 0 | 38 | 256 qam | 8 |
| 7 | 202750000 | -0.2 | 38 | 256 qam | 9 |
| 8 | 210750000 | -0.4 | 38 | 256 qam | 10 |
| 9 | 218750000 | -0.9 | 38 | 256 qam | 11 |
| 10 | 226750000 | -1.2 | 38 | 256 qam | 12 |
| 11 | 234750000 | -1.5 | 38 | 256 qam | 13 |
| 12 | 242750000 | -2.2 | 38 | 256 qam | 14 |
| 13 | 250750000 | -2.5 | 38 | 256 qam | 15 |
| 14 | 258750000 | -2.7 | 38 | 256 qam | 16 |
| 15 | 266750000 | -1.7 | 38 | 256 qam | 17 |
| 16 | 274750000 | -1.9 | 38 | 256 qam | 18 |
| 17 | 282750000 | -2 | 38 | 256 qam | 19 |
| 18 | 290750000 | -2.5 | 38 | 256 qam | 20 |
| 19 | 298750000 | -2.5 | 38 | 256 qam | 21 |
| 20 | 306750000 | -2.7 | 38 | 256 qam | 22 |
| 21 | 314750000 | -2.9 | 38 | 256 qam | 23 |
| 22 | 322750000 | -2.5 | 38 | 256 qam | 24 |
| 23 | 330750000 | -3 | 38 | 256 qam | 25 |
| 24 | 338750000 | -2.7 | 38 | 256 qam | 26 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
| 1 | Locked | 40.3 | 29854 | 65595 |
| 2 | Locked | 38.9 | 27351 | 66788 |
| 3 | Locked | 38.9 | 13973 | 66755 |
| 4 | Locked | 40.3 | 8040 | 68881 |
| 5 | Locked | 38.9 | 17589 | 69250 |
| 6 | Locked | 38.9 | 27568 | 61632 |
| 7 | Locked | 38.9 | 30520 | 74329 |
| 8 | Locked | 38.6 | 21455 | 67403 |
| 9 | Locked | 38.9 | 3802 | 72593 |
| 10 | Locked | 38.6 | 7075 | 86051 |
| 11 | Locked | 38.9 | 7626 | 61233 |
| 12 | Locked | 38.9 | 6405 | 60946 |
| 13 | Locked | 38.9 | 7408 | 68822 |
| 14 | Locked | 38.6 | 7038 | 73463 |
| 15 | Locked | 38.9 | 7682 | 68479 |
| 16 | Locked | 38.9 | 7199 | 68031 |
| 17 | Locked | 38.6 | 8316 | 66244 |
| 18 | Locked | 38.9 | 7733 | 57358 |
| 19 | Locked | 38.9 | 7503 | 59430 |
| 20 | Locked | 38.6 | 7808 | 62378 |
| 21 | Locked | 38.9 | 8080 | 72223 |
| 22 | Locked | 38.9 | 8562 | 59361 |
| 23 | Locked | 38.6 | 8239 | 60909 |
| 24 | Locked | 38.9 | 9643 | 5630 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
| 1 | 49600000 | 47.8 | 5120 | 64 qam | 7 |
| 2 | 36600000 | 47.5 | 5120 | 64 qam | 9 |
| 3 | 23600000 | 47.8 | 5120 | 64 qam | 11 |
| 4 | 43100000 | 47.5 | 5120 | 64 qam | 8 |
| 5 | 30100151 | 47.5 | 5120 | 64 qam | 10 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
| 1 | ATDMA | 0 | 0 | 0 | 0 |
| 2 | ATDMA | 0 | 0 | 0 | 0 |
| 3 | ATDMA | 0 | 0 | 0 | 0 |
| 4 | ATDMA | 0 | 0 | 0 | 0 |
| 5 | ATDMA | 0 | 0 | 3 | 0 |