My internet has been randomly dropping out for months and is impacting my ability to work from home and enjoy leisure activities (gaming!).
I have done many factory resets but I still keep having issues. I have added details of my log below if anyone can please advise what the issue may be?
Upstream modulation should be 64 not 32. Check for local faults on 0800 561 0061 and start a BQM to further monitor your connection over time https://www.thinkbroadband.com/broadband/monitoring/quality
The 3.0 Upstream channels should all be QAM 64.
Seeing QAM 32 / 16 could be a local VM noise fault, or a loose or damaged coax cable.
There should be a 3.1 Downstream channel and perhaps also a 3.1 Upstream channel.
Could you share the stats for this too...
To check for known faults in your street, try both methods:
Call the local fault line: 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
Thanks. I have found stats for 3.1 downstream.
Virgin have also provided the notification below which I’ve seen countless times over the last few months
Lots of uncorrectable errors will form part of the local fault.
Where there is a known VM fault, please post that in the first line of the thread.
It would avoid us squinting at your stats to tell you what you already know !
You’re right, apologies! I’ve seen that message so much I’m just trying to figure out what the root cause is and how to resolve
I’m just trying to figure out what the root cause is and how to resolve
As it's an area fault, you will never know what the cause was, and you can't resolve it. You just have to wait for VM to fix it.
