Intermittent Broadband Drops
Sigh.... Where to start?
For a couple of weeks we have been suffering intermittent problems with the fibre broadband connection dropping out. It affects multiple devices, wired and wireless, and lasts from a few seconds to a few minutes.
My biggest problem is how do I actually talk to a real person a VM to explain this? Webchat seems to have disappeared, and dialling 150 insists on making me listen to a automated message that results in a text message with a web link to my mobile, and no option to talk to someone. Bizarrely, clicking on the link takes me to a page that offers to test my service, and then tells me "Your service hasn’t been installed yet" despite having been a customer for maybe 30 years! I can't progress beyond this with the web link.
Also a couple of weeks ago, a contractor working for VM was connecting my next door neighbour and wanted to route a cable across our driveway. He told me that there was a problem with some piece of VM networking kit under an access hatch in the street outside that needed replacing, and that he would report it to VM. I don't know if that is related to our problem, but it hasn't been dealt with.
How the hell do I contact an actual, real person at VM to explain all the above to? The "Virtual Assistant" is of no assistance whatsoever....