Forum Discussion

dave-n's avatar
dave-n
Settling in
7 days ago

Intermittent Broadband.

Had an install 4 weeks ago and had frequent intermittent broadband dropouts.  So far I've had 4 engineer visits, hub & external cables replaced and I still am having issues. Anyone had this problem and a definitive successful fix? Thanks

4 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 days ago

    Morning dave-n 

    Thanks for posting and welcome to the community. Sorry to hear of this, not the most ideal experience to start with a new company.

    We can see you have a further visit booked in for later in the week, please let us know how this goes.

    • dave-n's avatar
      dave-n
      Settling in
      20 hours ago

      Hi John, as expected the engineer was not able do anything to help other than push it back to networks again (3rd time). The communication then is non existant to any progress in trying to resolve the issue. I showed the engineer this mornings test which shows 100% packet loss.

    • legacy1's avatar
      legacy1
      Alessandro Volta
      19 hours ago

      mobile phones by wifi do not count as useful testing tools please test by wire.