Intermittent broadband - how do I request an engineer

The primary place to report faults or for service requests is Customer Services on 0345 454 1111  or   150 if you have a VM landline. 

If you wait two or three days for a VM staff member to get to your post and discuss directly with you.

Thanks for reaching out to us JanetJ1953, and a very warm welcome to you!

Sorry to hear of the issues being experienced with the newly installed services.

Please can you expand on the faults you're facing and we'll be best placed to offer you our assistance.

We can confirm that upon looking into the local area, no faults are currently present that may be effecting multiple users.

Thanks,

David_Bn