Forum Discussion

sylviamyrtia's avatar
sylviamyrtia
Tuning in
2 years ago

Installation appointment

Hello! My installation appointment is booked for 05/02. I work from home and it is tremendously important to know early whether Virgin is able to provide a connection on the promised day.

Is there a way to check this, please?

Thank you

  • carl_pearce's avatar
    carl_pearce
    Community elder

    Do you have an existing VM connection point?

    Do you definitely know it works (VM won't as previous owners could have removed/cut cabling)?

    VM can often miss/cancel appointments so I wouldn't rely on getting a working connection on that date.

     

    • sylviamyrtia's avatar
      sylviamyrtia
      Tuning in

      No, there is no VM socket in my home

      So, the service is totally unreliable, as I understand. What is the average time needed to have a functional connection?

      • carl_pearce's avatar
        carl_pearce
        Community elder

        It's pot luck, from a few hours to over 12 months and still waiting in some cases.

        Has a cable been run from the street to your home? That should be done before the internal install appointment. Do they even know if you have a cable from the street, or not?

  • Have virgin media sent a quickstart kit box with all needed for your new installation yet ? they usually do well before the event ... which in your case is only 5 days away ... perhaps customer services will know .. VM stating the equipment is delivered 3 days before live installation of services.. ring them up .. do not stress it will be ok for you  ...😃 ... you will see 😉

    • sylviamyrtia's avatar
      sylviamyrtia
      Tuning in

      Thank you for your reply.

      Nothing is going to be ok.

      There is no Quickstart kit on its way - I have already asked.