Forum Discussion

teekay16's avatar
teekay16
Just joined
6 months ago

Incorrect password

Wifi has been working for years using the default password that came with the route. Today the wifi disconnect and has an error of incorrect password. Called customer service and advised to restart. The router has been restarted and the reset button pressed more than 10 times. Still getting same error.

 

2 Replies

Replies have been turned off for this discussion
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    You have to hold the button down for 60 seconds. Then leave the Hub to do its own thing - don't touch the power.

    Make sure you use the Wifi password, not the Hub password.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    6 months ago

    Hi teekay16 

    Thanks for posting and welcome to the community. Apologies for any connection issues. Did the advice from jpeg1 work (thank you, as always)?

    Best wishes.