I'm going round in circles here...
I have recently upgraded to the 1gig volt package.
I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house.
In 'my virgin media' account it says to order from the VM connect app...
The VM connect app says go to 'my virgin media' account and order a WiFi pod?
The contact phone number rings out for ages....
How do I get one?
The connect app didn't work with the hub 5, don't know if it's supposed to be fixed.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
I would also like to add that the connect app used to work with my hub 3 then stopped working, error at Virgins end.
Tried all the Virgin suggestions, delete and reinstall, clear cache, reboot the hub, it used to work on both my phone and the OH's phone, since it stopped working both phones have been replaced and the connect app freshly installed and still get the same "Error at our end".
The message at the end "We can't find the hub" "we can only see your devices when connected to the hub"
Well it's connected to the hub that's how my phone generally works.
Forum TeamHi roy247,
Have you made any changes to your networks SSID's or passwords etc this can cause issues. Can you also send me a screenshot of the error message received and the devices used along with software details please?
It may not be related or the reason for your problems but there is an issue with iOS 17 and the connect app that is being looked into at present.
Rob
