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Carletonfour4's avatar
Carletonfour4
Joining in
2 years ago

I need to book a technician to move my hub

My hub needs moving from upstairs to downstairs as the wifi signal is poor for my ring doorbell.  It was due to be moved last year for my landline and was put on hold.

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Carletonfour4, thank you for your post.

    Apologies for the delay in getting this actioned for you 😔

    I can see you've spoken to the team since you posted. Has an engineer visit now been scheduled?

    Please pop back to us at your earliest convenience.

    Thank you for your support Tudor 👍

    Regards,
    Daniel

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      2 years ago

      That's great to hear Carletonfour4 thank you for letting us know. 

      If you do need any help in the future please do not hesitate to pop back to us here on the forums and we will do all we can to help.