Forum Discussion

pawelw's avatar
pawelw
Tuning in
21 days ago

I keep getting outage update texts

About 2 weeks ago, there was some issue with my broadband when it went down temporarily. I went to check the status page and it said there is outage in my area. I signed up to email notifications.

The internet started working fine a short time after, and I had no issues since. However, since that time, I've been getting outage update texts almost every day, and they come in 3 or 4 at the time, and always say engineer is on their way and some estimated time of fix a few days in the future. I don't envy that engineer as, by the looks of it, he has an infinitely long way to reach me which must be extremely tiring.

Funnily enough, I never got a single email notification. The status update page still says there is an issue, but as I said, everything seems to be working fine.

How can I stop these texts?

2 Replies

  • pawelw's avatar
    pawelw
    Tuning in
    19 days ago

    Anyone from VM able to help? I just received another 5 identical texts in one go about the supposed outage!

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      16 days ago

      Hi pawelw, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're being bombarded with text notifications. Whilst the fault is still open, the notifications will continue. Even though your connection may overall be working as it should, sometimes there is more to it and you may continue to notice some issues with your connection. 

      We're not aware of a way to remove the notifications, but once the fault closes as resolved, the notifications will stop. 

      Apologies for any inconvenience caused.

      Many thanks,