I cannot turn off web safe

Bypass Child Safe & Virus Safe

Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account.

Changing network settings to use any Public DNS should re-gain full access for the device.

Try computers with Cisco’s OpenDNS using 208.67.222.222 and 208.67.220.220

OpenDNS provide instructions here : https://use.opendns.com/

For Google Public DNS it would be the same method using  8.8.8.8 and 8.8.4.4


For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above.

For Android: 

Settings >> Connections >> More connection settings >> Private DNS

Set “Private DNS provider name” to:  dns.google   (disable when using mobile data)