Forum Discussion

maxmarutti's avatar
maxmarutti
On our wavelength
6 months ago

I am forced to upgrade to HUB 5

It's my reply to one of HUB 5 upgrade discussions ..

''I was in the same situation few years ago while upgrading to 1 Gig, nobody proposed a new HUB 5, but they should have. I can't remember how long I'm with HUB 4,  4-5 years ? Anyway I need to swap/upgrade to HUB 5 , reasons ? Constant Wi-Fi issues ( disconnections, Very low speed, connecting)  We have been customers of Virgin Media since the end of 2007, I hope there is a quick solution to this issue? Please advise''  

Reply received from Community Moderator

''You're receiving this message as you recently sent a private message to one of our staff members. Although we love you to get in touch, could we please request you not send Private Messages to members of the Help and Support Team unless specifically requested, as we are unable to provide direct support in this manner.
If you have not already done so, could you please post a new thread in the Forums, and we'll respond as soon as we can. In the meantime, other members of the community may be able to provide assistance.''

How many times can you start the same topic? Let's be serious. 

Here you go, I am writing again about the HUB 5 upgrade, as you asked..

Hi , thanks for your message. What's the point posting the same HUB5 thread I don't understand ? I just need advice how to upgrade my OLD HUB 4. Reason ?  None of my devices can use Wi-Fi 6 speeds, and my new 2.5 Gigabit PCIe Network Adapter is limited to a maximum download speed of 946 Megabits per second / 118.25 Megabytes per second, and that's only between 1 a.m. and 7 a.m., and I know it could be faster. The old HUB 4 frequently disconnects from devices using 2.4 GHz, such as smart devices, especially security cameras, and it overheats daily. 

 

 

4 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    Gripes about Hub 4 port speeds and Wi-Fi versions don't get any traction.

    If there is a fault with the Hub 4,  report that to Customer Services.

      • Carley_S's avatar
        Carley_S
        Forum Team (Retired)
        6 months ago

        Hi maxmarutti 

        Welcome back to the Community Forums. 

        Sorry to hear of your concerns. 

        There is some confusion in what you've posted. If I can just confirm, are you having ongoing issues currently? You mentioned in your post that your concern was a few years back. 

        We do not automatically upgrade customers to the Hub 5 from a Hub 4 when moving to the 1Gig service. This would be why this was not offered to you at the time. 

         

        Checking the systems on our side, we cannot see an issue with your WiFi service at this time. If the concerns are current, do you find that your connections drop in certain areas of the home or at certain times? 

        Also, do you find this happens on multiple devices, such as just the 'new model' devices, or does this affect all your devices?

  • legacy1's avatar
    legacy1
    Alessandro Volta
    6 months ago

    VM should do a way with 1Gb and say 940Mb and -£ off peoples bill every month.