Forum Discussion

NoGGy's avatar
NoGGy
On our wavelength
10 months ago

Hub5x

Ill keep this short as I spent the best part of 6 months dealing with you useless lot at Virgin. 

1) When is the app going to start working with the Hub5x, can't use the app to control devices etc. This was meant to be made avaliable months ago...Nothing. Crap.

2) When are you going to resolve the latency upload and buffer bloat issue on the Hub5x

3) When are you going to enable Modem mode, so I don't have to use this crap router. 

4) When are you going to get people who can actually work in support and know what they are talking about. 

5) When are you going to admit that you released a router that is in trial with a small team working on it that haven't released a firmware update since it came out 8 months ago. 

6) Why did I make the mistake of moving from BT to you lot. 

3 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi NoGGy, thank you for your post.

    We're sorry to hear about the poor experience you've had and that you feel this way. 

    In order to look into these queries for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      10 months ago

      @Daniel_Et

      It's good to know you are looking into those issues. When you have the answers, could I ask you to post them here as well please, as there are many other 5x users who would also like to know.

      Thank you!