Hub5 no tracking or info , Now day 3 .
Hi I was told from virgin my new hub would be delivered on Tuesday the 3rd . I have no tracking number it seems customer services don’t have this either , yodel don’t speak to you without one . I was...
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Jordancann1992 wrote:Hi I was told from virgin my new hub would be delivered on Tuesday the 3rd . I have no tracking number it seems customer services don’t have this either , yodel don’t speak to you without one . I was then told again from virgin customer services it would definitely be Wednesday the 4th still no contact from yodel and still no news . Can someone please help
me is this is becoming a joke .
Contact Virgin Media customer service via phone or online chat to inquire about your Hub delivery. Check your email and the My Virgin Media app for updates. If possible, visit a local Virgin Media store for assistance. Be persistent and patient as delivery delays can occur.
Thanks Chris for the reply I’ve phoned them every day and just seem to be palmed off . With no direct answer a lot of guess work it seems .
Same. I spoke via live chat to a customer service rep last night. They were polite and but clearly towing the company line and no concrete information or proof that it has actually been sent.
I was told my parcel has been dispatched and will be with me anytime, so I asked them why they were unable to provide me with a tracking number. They said they didn't have a tracking number for my parcel yet, yet knew it was on the way to me and would arrive 'anytime'?
My VM app shows no pending orders. No contact from Yodel and my Yodel app shows no pending deliveries scheduled for my address.
I hope you receive it soon. If I don't get concrete info by the end of the day I will look at cancelling the order.
It would be nice to just know what is going on and how much of a delay we are looking at.
I agree with you Chris, delivery delays can occur...
I need connectivity but by far my biggest frustration is the poor communication. The lack of updates, the order disappearing in the app and being told items have been sent yet they cannot provide the parcel tracking number and their chosen courier knows nothing about your Parcel, even when Virgin Media customer service assured you it is due with you anytime.
Visiting a local virgin media store for those able to is a good idea of yours.
So I’ve spoke with an agent today in retentions , finally got somewhere . New communication has been sent out to all agents about an issue at the virgin warehouse where equipment is sent from . There is no ETA at the moment but in previous occasions it took 4-5 working days to resolve . Not ideal situation but gives us a bit more clarity of the situation all I was looking for .
I’m in exactly the same situation. New router was due to arrive Tuesday. I do have tracking info on yodel (presume this is because I have a yodel account so it shows up automatically based on my email) but it has stubbornly remained on ‘with sender’. I also got a text on Tuesday saying my delivery was delayed and would now be with me on 3rd dec (so same day it was due originally). I’ve tried live chat (unhelpful - said it would be here ‘soon’), WhatsApp (no response) and phone call (automated check on line and then hung up with no option to speak to someone. I’ve filled in the web form yesterday to make a complaint. Again, for me it’s the fobbing off and lack of communication which is annoying me (as well as not receiving the service I’m paying for for over a week)