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DavT's avatar
DavT
Joining in
10 months ago

Hub5 no contacting to wifi booster

Just had a new hub5 sent to me to replace hub3 and my wifi booster won't connect tryed ring customer services and it said we run a test no issue and then hung up on me is there anyway to get them to connect to the new hub 

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  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    Call the VM Activation team 0800 953 9500 and ask for the VM Pods to be re-paired to the new VM Hub.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    10 months ago
    DavT wrote:

    Just had a new hub5 sent to me to replace hub3 and my wifi booster won't connect..

    Is that...   one belonging to VM - or one that you own?

    If VM - is it a "Pod" or an old "booster ?  If yours - what make and model ?

    • DavT's avatar
      DavT
      Joining in
      9 months ago

      John it's all vm stuff hub5 and 2 pods 

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        9 months ago

        Thanks DavT,

        So I can take a closer look at this for you, I've popped you over a private message.

        Alex_Rm

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    10 months ago

    Hi DavT 

    Thanks for posting and welcome to the community. Apologies for any issue with connecting your Pods to the new router.

    I can see from a system check that we tried to resolve it with you over the phone, since your post but was unable to do so. The colleague then did a work order and form to the Back Office team, who have successfully paired your Pods with the new router 🙂

    Best wishes.

    • DavT's avatar
      DavT
      Joining in
      9 months ago

      John sorry about this but I only have one pod working but it's showing as unknown on the app and the other pod still is not working and it doesn't light up when I moved it to check if it was work and it not so is it possible to replace them and get one move please