Forum Discussion

gjdickson68's avatar
gjdickson68
Joining in
4 days ago

Hub3

Hi, im setting up my parents broadband, everything is set up fine but I have nothing to connect the coaxial cable to, there is no socket on the wall and it doesn't fit the TV socket. The light is flashing green on the hub. Please help.

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    4 days ago

    You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi gjdickson68 

    Thanks for posting and welcome to the community. Apologies for the install issue. Were you able to get this resolved by calling the team? Please let us know if not and we can help.