Forum Discussion

Conner32's avatar
Conner32
Joining in
7 months ago

Hub3 timed out site.?

Hi. 

Seems a favourite site of mine that used day before or less is no longer connecting when try loading all get is message saying:

this site can't be reached took too long to respond.  

Try checking connection. 

Error_connection-timed_out

Also checked connection looks fine. 

Yet when tried on 4g/ 5g site worked just fine and all checked for site problems see if just me says no problem with site. 

Tried clearing catch multi devices on same WiFi but nothing working for this site yet every offer site tried works just fine thankfully. 

When tried phoning just got auto message saying are some problems in area so hope that maybe fix it but was worried so made account hear hope look into it.  (Couldn't get through to person unfortunately. ) 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 months ago

    Hi Conner32 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    How have things been since you posted?

    If you're still no further forward, please answer the question asked by Client62 and we'll do our very best to help you.

    Regards,
    Daniel

    • Conner32's avatar
      Conner32
      Joining in
      6 months ago

      Problematic and still can not load site used to use all the time, yet can get it to work on 4g and 5g as well as seems any offer Internet provider, hoping when/ if get fixed that works and don't lose anything else. 

      (No luck yet.)

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    We can't help if you don't say what the address is. And where are you? 

      • legacy1's avatar
        legacy1
        Alessandro Volta
        6 months ago

        site loads here

        C:\tracetcp_v1.0.3>tracetcp mangakatana.com:443

Tracing route to 77.238.244.53 on port 443
Over a maximum of 30 hops.
1       10 ms   8 ms    7 ms    10.112.32.133
2       14 ms   11 ms   11 ms   80.1.81.185     [basl-core-2b-ae63-650.network.virginmedia.net]
3       *       *       *       Request timed out.
4       *       *       *       Request timed out.
5       12 ms   13 ms   *       62.253.174.186  [telw-ic-5-ae0-0.network.virginmedia.net]
6       *       *       22 ms   213.105.23.1    [cur1-stok2-0-0-gw.1-4.cable.virginm.net]
7       25 ms   23 ms   21 ms   171.75.9.210    [ae2.3204.edge7.ams1.neo.colt.net]
8       *       19 ms   *       213.244.164.2   [BR2.Amsterdam1.surf.net]
9       21 ms   20 ms   19 ms   87.245.232.123  [ae0-2.rt.ir9.ams.nl.retn.net]
10      *       *       *       Request timed out.
11      *       *       *       Request timed out.
12      Destination Reached in 25 ms. Connection established to 77.238.244.53
Trace Complete.
  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    We have a Hub 3 in Router mode, I tried the website and it loaded in an instant.

    We have VM Child Safe disabled and Virus Safe disabled in our Virgin Media online account.

    If you are unable to access the VM online a/c use a Public DNS on your device as a workaround,
    try with Google DNS   dns.google  / 8.8.8.8 / 8.8.4.4 as a starter for 10.  Plenty of other Public DNS are available.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    6 months ago

    The website fails to load for me. This is my trace route.

    C:\>tracert mangakatana.com

Tracing route to mangakatana.com [77.238.244.53]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    16 ms     9 ms     8 ms  haye-core-2b-ae36-650.network.virginmedia.net [80.3.178.221]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    20 ms    12 ms    13 ms  telw-ic-5-ae0-0.network.virginmedia.net [62.253.174.186]
  7    29 ms    19 ms    14 ms  cur1-stok2-0-0-gw.1-4.cable.virginm.net [213.105.23.1]
  8    17 ms    18 ms    19 ms  ae2.3204.edge7.ams1.neo.colt.net [171.75.9.210]
  9    62 ms    16 ms    17 ms  BR2.Amsterdam1.surf.net [213.244.164.2]
 10    16 ms    18 ms    19 ms  ae0-2.rt.ir9.ams.nl.retn.net [87.245.232.123]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.
  • Conner32's avatar
    Conner32
    Joining in
    6 months ago

    I'm very bad with tech but wanted say thank to everyone who replied so far. 

    Also seems problems with ee site when try login to account or app often had turn 4g for instance on to get it to work.  

    And sad that still having same orioles with site already menchaned. 

    I think it's something to do with virign themselves as all these problems didn't exist around week ago.