Hi, I too have had the same issue. Tried everything and raised a ticket and a very helpful support lady spent ages getting me to try various things but to no avail. Any suggestions?
[MOD EDIT: Post split to create own thread]
Crystal ball time .... Is this a Hub 4 with a failed admin menu ?
Yes it is.
Sorry to hear this, can you tell me what error message is it giving you?
Does it let you get past the login page at all?
Hi daltonian,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm sorry to hear you've been having some trouble with the Connect App detecting your Hub. Is this problem ongoing today? If so, is this a Hub that's been recently installed? Have you ensured that your device with the Connect App has the latest version installed along with the latest operating software?
Thanks,
Hi Zach_R, Yes problem still ongoing. I installed a new hub 4 last Feb. It works fine except that the VM Connect App doesn't recognise it. I have reinstalled the App and reset the router to pickup the latest software.
Yippee - finally fixed - suggest all those having Hub4 connect issues retry !
It's now fixed !!
Thanks for coming back to us to confirm your issues have been resolved daltonian. Please do let us know if you have any further issues.
Great news - can you confirm:
New Hub 4 firmware - released this week.01.04.092.07.16.EURO.PC20. Is this what happened to you?
(Note, I don't use the Connect App).
Attention All - the issue re the Hub 4 is now fixed - I can access fine via the app.
