Forum Discussion

Grahaml620's avatar
Grahaml620
Joining in
5 months ago

Hub keeps dropping Wi-Fi signal

Been with Virgin for the last year and the Hub 5 has been brilliant. 
Recently it’s started dropping the signal for no apparent reason. Every couple of hours the signal disappears for 30 seconds then comes back. Tried the usual rebooting and checked the cables but all is fine. 
Used the connect app to test the system and it thought I was out of the house , then it suddenly came back. 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    see this

    __________

    Firstly.. Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

  • Mine does exactly the same........ @virginmedia?????????????????????