Forum Discussion

Craiguk81's avatar
Craiguk81
Joining in
4 months ago

Hub 5x not connect to VM Connect

Hi, I’ve been with Virgin Media for about 2 weeks, and everything was working fine until I added a second booster to my setup both issued by virgin media which was a saga to get!! . Since then, the network no longer shows up on the VM Connect app cannot be found. It's been like this for a few days, and tech support hasn’t been helpful.

There’s no VPN involved, and I have a new 2Gb connection. Can anyone help?

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  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    4 months ago

    Hey Craiguk81, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I've taken a look and I can see you've been in contact with the team since this.

    Did they manage to help at all?