Hub 5x, 2gig up/down - packet loss / latency / disconnects every 30 mins

Question

Hi, seems I am another victim of this disconnect and packet loss issue with 5x hub and 2gig fiber, which occurs every 30mins, which seems to be caused by 'RealSpeed' checking the speed of my connection (?!).

Can someone from support PLEASE stop this from happening to my service?

I need this resolved asap as I rely on the connection for WFH, competitive gaming and streaming with friends. The constant disconnects are making all 3 impossible to work with.

Here's the issue SOLVED by doing exactly that (getting someone to turn off the auto speed testing): https://community.virginmedia.com/discussions/Wireless/upgraded-to-2gig-and-see-ping-time-outs-and-youtube-buffering/5537915/replies/5546444

It's extremely worrying that I can find many threads nearly 2 years old with this same issue.

Waited nearly 6 months for the install due to 4 rescheduled installations - now this... feeling like I should've waited for BT to reach my area. 😢

Adduxi · Answer

It is interesting this only occurs on the Nexfibre connections?&nbsp; I'm wondering if this is outside of VM's control on this infrastructure.&nbsp; Just a thought.

KingHoward · Answer

Here's my BQM showing the exact issue

KingHoward · Answer

&nbsp;

Cardiffman282 · Answer

One VM forum team member has claimed (so far without evidence) that this VM speed testing is an Ofcom requirement and therefore can't be stopped

2gig user game freeze | Virgin Media Community - 5643591

legacy1 · Answer

How is it outside of VM's control when the hub is by VM and they control it!I hope RealSpeed get DDoS

Forum Discussion

Hub 5x, 2gig up/down - packet loss / latency / disconnects every 30 mins

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