Forum Discussion

Neilk84's avatar
Neilk84
On our wavelength
1 month ago

Hub 5 rebooting it self between 8pm - 10pm every night.

So as title states, for the last 2 weeks my virgin hub 5 has started to reboot it self any time between the hours of 8pm up until 10 pm that ive noticed. so i loose internet to all connected devices, wifi and wired for a few minutes. the white light on the hub starts flashing for a few minutes. This is not ideal. kids games consoles go off, we loose connection to our streaming services, and other smart devices around the home, including security. nothing has been manually changed in the hub.

please help

Broadband
Help
Hub5
Internet
router
WIFI

15 Replies

  • Neilk84's avatar
    Neilk84
    On our wavelength
    1 month ago

    28-11-2025 21:32:11

    critical

    Cable Modem Reboot because of - unknown

  • Tudor's avatar
    Tudor
    Very Insightful Person
    1 month ago

    Please provide a full set of stats. 

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
    • Neilk84's avatar
      Neilk84
      On our wavelength
      1 month ago

      apologies for all the sperate posts. its the only way i could put it on here. i have deleted anything with a MAC number

      • Tudor's avatar
        Tudor
        Very Insightful Person
        1 month ago

        Upstream power is way off spec, far too low. Perhaps you are near the street cabinet, because you need moving the another tap. The only way to get it fixed is a technician’s visit. 

        Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.

        VM will not dispatch any technicians while an area fault exists.

        If no area faults found:

        The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

    • Neilk84's avatar
      Neilk84
      On our wavelength
      1 month ago

      Time

      Priority

      Description

      03-12-2025 20:51:25

      notice

      GUI Login Status - Login Success from LAN interface

      03-12-2025 20:51:21

      notice

      GUI Login Status - Login Fail from LAN interface

      03-12-2025 20:51:11

      notice

      GUI Login Status - Login Fail from LAN interface

      03-12-2025 07:47:27

      critical

      Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-

      02-12-2025 22:13:39

      notice

      REGISTRATION COMPLETE - Waiting for Operational status

      02-12-2025 22:13:31

      notice

      DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-;

      02-12-2025 22:13:28

      warning

      DHCP WARNING - Non-critical field invalid in response ;CM-MAC=94:98:8f:ef:17:7b;CMTS-

      02-12-2025 22:13:25

      notice

      Honoring MDD; IP provisioning mode = IPv4

      02-12-2025 22:13:21

      critical

      No Ranging Response received - T3 time-out;CM-

      02-12-2025 22:13:14

      critical

      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-

      02-12-2025 22:13:13

      critical

      Cable Modem Reboot because of - unknown

      01-12-2025 22:09:38

      critical

      No Ranging Response received - T3 time-out;CM-

      01-12-2025 22:08:35

      critical

      No Ranging Response received - T3 time-out;CM-

      01-12-2025 22:03:17

      critical

      No Ranging Response received - T3 time-out;CM-

      01-12-2025 22:03:10

      critical

      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-

      01-12-2025 22:03:08

      critical

      Cable Modem Reboot because of - unknown

      30-11-2025 21:53:00

      critical

      No Ranging Response received - T3 time-out;CM--

      30-11-2025 21:52:53

      critical

      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-

      30-11-2025 21:52:50

      critical

      Cable Modem Reboot because of - unknown

      29-11-2025 21:43:23

      critical

      SYNC Timing Synchronization failure - Loss of Sync;CM-

      29-11-2025 21:43:13

      critical

      No Ranging Response received - T3 time-out;CM--

      29-11-2025 21:43:07

      critical

      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-

      29-11-2025 21:43:06

      critical

      Cable Modem Reboot because of - unknown

      28-11-2025 21:32:16

      critical

      No Ranging Response received - T3 time-out;CM-

      28-11-2025 21:32:11

      critical

      Cable Modem Reboot because of - unknown

      28-11-2025 21:32:11

      critical

      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-

      27-11-2025 21:21:57

      critical

      Cable Modem Reboot because of - HW or Power-On Reset

      27-11-2025 21:21:57

      critical

      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-

      27-11-2025 21:19:15

      critical

      No Ranging Response received - T3 time-out;CM-

      27-11-2025 21:19:10

      critical

      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-

      27-11-2025 21:19:09

      critical

      Cable Modem Reboot because of - unknown

      26-11-2025 21:09:09

      critical

      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-M

      26-11-2025 21:09:08

      critical

      Cable Modem Reboot because of - HW or Power-On Reset

      25-11-2025 20:57:02

      critical

      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-

      25-11-2025 20:57:00

      critical

      Cable Modem Reboot because of - HW or Power-On Reset

    • Neilk84's avatar
      Neilk84
      On our wavelength
      1 month ago

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