Forum Discussion

HughJarsse's avatar
HughJarsse
Knows their stuff
6 months ago

Hub 5 problems - renaming connected device

So, had my hub 3 replaced with a hub 5 a while ago, and am now having problems renaming the connected device names. 

On the old hub 3, it was simple. Click on the device that you wanted to rename, and a drop down box appeared to choose the items type, or to type in a name you wanted to identify it. 

Sadly, this does not work on my hub 5, despite the 'info' tab stating it does. (To change the names of your devices return to the Home screen and make the changes by clicking on the device name in the Modem Status Overview.)

When moving the mouse cursor over any of the devices, nothing happens, the pointer doesn't change to a 'pointing hand' as it should, so it's impossible to change the device names... 

Supposed to be a brand new hub but not as useful as the old one, apparently!!

 

 

[MOD EDIT: Subject title changed for clarity]

  • legacy1's avatar
    legacy1
    Alessandro Volta

    You are free to go back to the old hub as this may take years to fix

    Or get a your own router with 1Gb ports with better support and put hub in modem mode

    • HughJarsse's avatar
      HughJarsse
      Knows their stuff

      Currently on M350, and have had 2 hub 3's both of which were 'probably refurbs' when my hub2 went awol, and therefore on their last legs anyway.. 

      The hub 5 was all the 'engineer' had when he visited again, and was probably so fed up seeing me he decided to give me a hub 5, (probably knew the grief they caused,  as punishment for his woes! 🤐

      Contract up soon, so looking elsewhere now, as not impressed with VM or its equipment(neither really 'fit for purpose)

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta

    Quick thought:  Have you turned off all the WiFi Smart/Intelligent/Auto **bleep** settings?  Then try renaming your SSIDs. Prolly a long shot.

  • cje85's avatar
    cje85
    Trouble shooter

    I don't think he's trying to rename to SSID, but rather change the names of connected devices.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Why VM even tried to add such a thing most don't care about and make it not work is beyond me