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TRO1972's avatar
TRO1972
Joining in
2 years ago

HUB 5 not connecting WINDOWS devices

We have had our Hub 5 now a year and a half at lest I’m guessing.

This last week it has taken a dislike to EVERY computer we have that is Microsoft OS. All the Apple laptops we have , no problem. Neither too are all the consoles, phones , pads etc ….. Just anything that is Windows as an operating system. 

Frustratingly, every Windows device went this weekend and we need it sorted as we work from home. Sadly every VM support call went to a. All centre in India I’m guessing , who were not very good. Hopefully come Monday, a UK centre will be more accommodating.

Any ideas ? The time we have had this , I am actually guessing there has been an update somewhere that has knocked something off.

Thanks in advance. 

 

15 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    What do you mean by 'went'?

    Are they still connected to the network, however, have no internet?

    If you open up a command prompt (Type CMD in the start menu) and type ipconfig what IP address does it return?

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    Which Windows devices and which WiFi bands are they connected to?

    Have you rebooted the hub?

    • TRO1972's avatar
      TRO1972
      Joining in
      2 years ago

      Hi Roger,

      it’s my HP laptop with i7 core and it’s on 5hz.

      its connected to net, but no content is forthcoming. 

      yes we have reset it many times today .

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    So that device doesn't even have a network connection it would appear.

    Try a full HUB reset (Pin hole press for 15 - 30 seconds).

    • TRO1972's avatar
      TRO1972
      Joining in
      2 years ago

      If I do that again, I’m going to knockoff the other windows machines I’ve finally got going ? 

  • TRO1972's avatar
    TRO1972
    Joining in
    2 years ago

    The Hub 5 was by all fried. 

    New one installed by VM and all is well.