Forum Discussion

pmarsh42's avatar
pmarsh42
On our wavelength
12 months ago

Hub 5 lost password

When I received my “Hub 5” I changed the settings and changed the password. No issues until today and when I attempted to Log into the “Hub 5” I was directed to 192.168.01.1/common/first-install-wizard.html Selected “English”  Welcome - please sign in with your Hub 5 settings password.  Unfortunately, it won't accept my password or the original device password on the label under the unit.  

So I guess I need to do a pin reset.

Anyone has this issue?

Password Hub5
  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    12 months ago

    There have been a few issues re. logging in recently - a 60 second pinhole reset usually resolved them

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    12 months ago

    Hey pmarsh42, thank you for reaching out and I am sorry to hear this.

    Did the advice below help or are you still having this issue?