Forum Discussion

Esrasnatas's avatar
Esrasnatas
Joining in
11 months ago

Hub 5 Keeps losing connection

Hi, "Upgraded" to the hub 5 and have suffered countless connection problems. I randomly lose connections from my devices, wireless and wired. I've had red flashing light several times, currently there is an issue in the area and I can barely watch TV let alone get a game of COD. I know, 1st world problems, but its very frustrating. I randomly a speed test today and got 1.8Gb, which while very nice is clearly wrong. I did see that some fixes for this was an engineer coming out to fix the speed. Is there any way this can be checked for me? 

  • Client62's avatar
    Client62
    Alessandro Volta

    If there is a known fault, speed tests etc are not a fix.

    Call 0800 561 0061 - this automated number may give you a clue when the service will be fixed.

  • The wifi on the router is the problem.

    I had the same problem, 3 engineer visits, all connections changed inside and out, a hub change and was still getting disconnects. I cured the problem by putting the router into modem only mode. Not had a disconnect since.