Hub 5 flashing green light
Just upgraded and received a hub 5 yesterday. Removed hub 3 and followed the installation instructions for the hub 5 only to be greeted with a flashing green light. Been on for more than 24 hours and...
Forum Discussion
Does the Hub3 still work if you connect it back on ?
It shouldn't !
If it doesnt... Call the equipment activation number on - 0800 953 9500 (follow options) and check with them if the Hub5 has been activated correctly. . You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number
Thanks @jbrennand, I have checked and my hub 3 doesnt work.
My hub 5 appears on my devices to connect to but does not connect to the Internet. I am getting zero help from the virgin Techs so any help you can offer would be greatly appreciated.
Thanks for getting back to us on this Critchley1,
So we can investigate this matter further however I've dropped you a PM.
The message will appear within the envelope icon.
Regards,
Thanks for the message @Kain_W. At my insistence I had a technician sent out.
The gentleman that arrived was superb. He checked and fixed a problem in the cabinet outside and replaced the wiring and hub eventually getting it all working.
I hope that Virgin Media realise what an asset he is.
Paul.
