Forum Discussion

wago's avatar
wago
Just joined
13 hours ago

Hub 5 dropping signal

Hi, 

Had the 1gig service for a couple of months now and it was okay for a few weeks in the beginning, but since then it will drop several times a day. We had an engineer out last Monday and he fixed the external and internal entry points, and it was okay for about a day or so before going back to how it previously was.

I've noticed a lot of US profile assignment changes but I have no idea what's normal for that.

Is there a way somebody here could run checks for me please, to save hours on the phone? Thanks in advance.

1 Reply

  • Tudor's avatar
    Tudor
    Very Insightful Person
    9 hours ago

    Please provide a full set of stats, as per:

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.