Hub 5 dropout

Afternoon,

I recently contacted VM to discuss possibilty of obtaining a pod to assist an issue in 1 room of our house that has low wifi signal and they accepted that 1 was required, but as i refused to pay the £8 monthly charge (i don't agree with it), they then offered to upgrade my b/b to 1gig package and sent the new hub5.

Since it has been about 10 days now, i am finding the Hub 5 keeps dropping signal in that my phone says connected to wifi but no internet access.

Having used the VM Connect app, it does a test and says unable to connect to network but then it can connect instantly and says all is good.

I have also noticed the wifi coverage is nowhere near as good as it should be in other areas of the house, rather than the 1 initial room that we had previously.

In the room where the hub is, we have full strength wifi.

Reading the forums now, it appears many other people have experienced similar issues with Hub5 so hopefully someone from VM can help here as the webchat option is waste of time in my experience.

Thanks