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PaulP123's avatar
PaulP123
Joining in
7 months ago

Hub 5 constantly drops out in modem mode

I'm having the same issue. Hub 5 in modem mode, been fine for roughly a year since I got the hub, then about 2 weeks ago everything (all devices, WiFi + Network cable) would disconnect from the internet randomly. after restarting everything several times over the course of a few days, I setup a ping from my laptop to the hub & router and found the hub would at random intervals drop pings. It ranged from 5 to 30 timeouts, then would connect again.

This was the same if I went outside of my LAN and pinged my public IP. Wi-Fi still remains connected, and I can access internal devices, but no external services until the pings pickup again.

This is now getting really frustrating as the helpline I have called several times, keep telling me they can't find an issue.

I have setup a BQM and that show dropped packets.

6 Replies

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    7 months ago

    Hi PaulP123 

    Welcome to the community forums 

    Sorry to hear that you're having issues with your services. 

    I can see on the systems on our side that you've since been in touch and have a visit arranged to investigate this further. Please let us know how you get on and if you are having any further issues or have any questions at all, we'll be here to help on the community forums if needed.

    • PaulP123's avatar
      PaulP123
      Joining in
      7 months ago

      Hi, I had an engineer visit who changed the hub and checked all the cables but the issue is happening. I’ve also bought a new router and that hasn’t resolved the issue.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    7 months ago

    Your router might have been taken over to do DoS

    I suggest you update or reflash your router or get a new router 

    • PaulP123's avatar
      PaulP123
      Joining in
      7 months ago

      Hi, yes I reset the router, reflashed it and the bought a new one and am still having the issue. VM even changed the hub. I’ve also swapped all the cables.

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        7 months ago

        Thanks for the update PaulP123, and we're sorry to hear of the recent issues with the hub 5 in modem mode.

        Can you please confirm if this has since been struggling with this matter further?

        If so, it may be the case of referring to the matter to our area field manager or potentially Networks team.

        Thanks,

        David_Bn

  • legacy1's avatar
    legacy1
    Alessandro Volta
    7 months ago

    Or maybe everyone in your area is doing a DoS causing upstream to be over loaded